At a phone store

Bonjour, j’ai une problème avec ma téléphone. Puis-je continue en anglais pour eviter la confusion?

Sure.

It’s not working.

What? Your phone or your service?

I’m not sure.

Well, what is exactly the problem?

You haven’t called me.

Yes, I called your number, 45. You were the next person in line, after all.

No, that’s the problem. You haven’t called my phone.

Pardon?

I bought a phone from your store last week and a SIM card, so you had my phone number.

I’m sorry, I did not write it down. I’m not sure I am understanding correctly.

Conard.

Next please.